Welcome to the LIGHTRIC FAQs page!

Here, you’ll find answers to some of the most common questions about our bespoke LED lighting and backlighting solutions.

Whether you’re curious about our products, services, or the design and production process, we’ve gathered helpful information to guide you.

If you can’t find the answer you’re looking for, feel free to reach out to our team – we’re always here to assist you and provide the support you need.

Explore the FAQs below to learn more about how LIGHTRIC can help illuminate your next project!

WHAT TYPES OF LED LIGHTING SOLUTIONS DOES LIGHTRIC OFFER?

We specialise in custom LED lighting and backlighting solutions for architecture, retail, display, and residential projects. Our products include LED panels, LED panel kits, LED lighting componets and accessories, LED skylights, and tailor-made lighting systems designed to meet the specific needs of your space.

CAN LIGHTRIC CREATE CUSTOM LED SOLUTIONS FOR MY PROJECT?

Yes, we pride ourselves on offering bespoke solutions. Whether you’re looking for unique lighting effects, specific dimensions, or integration with other design elements, our team works closely with you to create customised lighting that aligns with your vision.

HOW ENERGY-EFFICIENT ARE YOUR LED LIGHTING PRODUCTS?

Our LED solutions are highly energy-efficient, providing maximum brightness with minimal power consumption. This makes them a sustainable and cost-effective choice for both residential and commercial applications, helping reduce energy costs while enhancing the visual appeal of your space. We also minimise waste, recylce as much material as possible and use carbon refuced shipping with
companies such as DHL Express.

WHAT IS THE LEAD TIME FOR A CUSTOM LIGHTING ORDER?

Lead times vary depending on the complexity of the project and the specifications of your order. Typically, custom orders can take anywhere from 10~15 working days for standard orders and 4~8 weeks for larger projects. Please contact our team who will happily provide a more accurate timeline based on your requirements.

HOW DO I INSTALL LIGHTRIC’S LED LIGHTING PRODUCTS?

We provide detailed installation instructions for our products, and our customer support team is available to assist if you need guidance. For large-scale or complex installations, we recommend working with a professional installer and electrician to ensure optimal results.

ARE LIGHTRIC’S LED LIGHTING SOLUTIONS SUITABLE FOR OUTDOOR USE?

Yes, many of our LED lighting products are designed for both indoor and outdoor use. Be sure to check the product specifications for each item to confirm its suitability for outdoor applications.

CAN LIGHTRIC HELP WITH LIGHTING DESIGN AND PLANNING FOR MY PROJECT?

Absolutely! Our team of experts can assist you in the design and planning stages to ensure your lighting solution enhances your space. We offer consultation services to help you choose the right products and achieve the desired effects for your project.

WHAT TYPES OF MATERIALS CAN BE BACKLIT WITH LED LIGHTING FROM LIGHTRIC?

We specialise in backlighting a wide range of materials, including stone, onyx, marble, glass, acrylic, and more. Our custom solutions allow us to work with various materials to create stunning, illuminated effects tailored to your project needs.

HOW DO I MAINTAIN AND CLEAN MY LED LIGHTING?

LED lighting requires minimal maintenance. For best results, gently clean the surface of the lights using a soft cloth and a mild cleaner. Avoid harsh chemicals or abrasive materials to prevent damage. Regular dusting will also help maintain optimal performance.

DO YOU SHIP INTERNATIONALLY?

Yes, LIGHTRIC works with a network of trusted manufacturers and partners to ensure our products are available worldwide. Shipping costs and lead times vary by location, and our team can provide specific details based on your needs.

WHAT WARRANTY DO YOU OFFER ON YOUR PRODUCTS?

We offer a comprehensive warranty on all of our LED lighting products, ensuring peace of mind with every purchase. The specific warranty period may vary depending on the product, and our customer support team can provide you with more details.

HOW CAN I GET IN TOUCH WITH LIGHTRIC FOR A QUOTE OR CONSULTATION?

You can easily get in touch with us by filling out the contact form on our website, or by emailing our team directly at hello@lightric.com.au. For more urgent inquiries, feel free to call us at (03) 8288 2520, and one of our team members will assist you promptly.